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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience was quick and easy! I needed to do a payment plan as soon as possible and using ID.me made the verification process so simple. No hassle no delays just right to the point. Thank you
Estoy feliz de q me aigan podido ayudar con mi tramite la
Allow 2 emails for easy of website accessibility
Allow personal information to auto update from federal/State documents uploaddd
After this experience I quit my job as a crane operator and am going to give my life to this and only this. Good experience though got me what I needed
Account setup was well done by it's programmer, easy to navigate.
It was excellent. The communication and steps of the process was very easy. I did not have trouble with anything at all.
I wish you could talk to a live representative live representatives could help people to resolve their issues accurately.
I faced with a great experiences with ID.me. It's a secured and helpful online tool.
Es muy fácil acceder al sistema, llenar el formulario, solo necesitas tener tus documentos a la mano, fechas de inicio y finalización laboral, direcciones y números de teléfono de tus empleos. Para mayor rapidez y eficiencia.
Now that I think about it, it was easy to do. Looking forward to using this site in the near future.
Once you sign in had about a 30 min wait for video link. The video link took an additional 40 minutes
Already had an account and because social security now requires this or login.gov to access your account the system made me set up another one. I don't believe this is any more secure than setting up an account directly with an entity. Everything can be hacked.
It was great and easy and I really enjoyed using it. I will recommend it to others most definitely.
Had to re download the app on a new phone. I logged back in but there is no longer a security code generator available. I emailed tech for support, and there has been no response. I cant write prescriptions without this.
Good explanation how to work the system. Was very easy to understand and work
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members