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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Great experience we could use more of type of security
The process was self explanatory just follow the instructions.
After going through the effort of setting up my ID.me profile, was able to securely and quickly review real-time information real
It was a good experience I enjoyed it it was mind challenge but got it done.
I used ID to sign up for unemployment for the first time in 30 years and the process was so smooth and easy! Took no time at all to get it filed.
Muy segura la comunicación y el sitio web. La profesionalidad del agente fue excelente y con seguridad y dominio del tema tratado
I was unsure how difficult this might be. But uncertainty was eased when documents were accespt.
It's simple to people who know what there telling but to people who don't understand tecky stuff they need help like I did
Setting up an ID.me account is simple and secure. You can feel safe using this service. Don't hesitate. Go right ahead.
Fue rápido bajar la aplicación y configurar!
Easy and helpful for government and state used the system for unemployment benefits and helped me with getting my paperwork done
ID me has been very helpful to me with the items that our merchants support. ID.me has stretched my spending dollar, which is greatly needed. I recently started a small business and i need equipment, manikins, CPR equipment for life saving practice in my classes, i going to try to get some support in this area of purchasing CPR manikins. Thank you very much ID.me for your support. God bless you is my prayer, you are truly here for all of us.
Don't be intimidated if you're not used to seeing yourself without glasses. It'll be over in a jiffy.
It was good and very easy to do and I liked it and I will tell my friends about it
I have been sending them my id for over a week now, and even an official letter from the IRS with my social security number on it, and they have refused it as governmental id. They string you along for ages thinking you're getting somewhere but then fall at the final hurdle. DON'T USE THEM>
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yola. Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. If you’re willing to share more about your story to help others use ID.me, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and someone from our member experience / marketing team will reach out. —Jenn, ID.me