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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Took several minutes to set up then was unable to use on a very expensive item
If ID.me is as trustworthy as it claims, then I'm all in. I did grumble a bit about the wait times once I clicked on "Video Call Required." It started at 57 minutes, and kept vacillating back and forth between 24 minutes, then back to 37 minutes, and so on. The total wait time was well over 57 minutes. Also, I got many, many emails telling me that I needed to review documents without specifics. That was quite confusing. All in all, however, once we got connected with an agent, it went very smoothly, and he was very kind indeed.
The process was really simple and easy to understand.
I had a very good experience using this source. It gives me a lot of confidence that my personal information is safe.
Very easy to use. Each step is easy to complete and the whole process took less than five minutes.
Helped me verify my identity and verification information.
So really not to difficult? Secure and safe easy to sign into any online accounting?
Convoluted at first, but appreciative of face time option with a very lovely, charming woman.
Simple and easy to follow. The photo identification process had to be repeated a few times but was done.
Yall getting carried away now I always do what ima say I do and give this review but damn I said I was extremely satisfied 4 pages ago how much conformation ya need?
Great experience we could use more of type of security
The process was self explanatory just follow the instructions.
After going through the effort of setting up my ID.me profile, was able to securely and quickly review real-time information real
It was a good experience I enjoyed it it was mind challenge but got it done.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members