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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The experience itself was fine, but there is absolutely no info on what they do with your data and what your protections are. There are humans in a common area talking to multiple people and they are taking images of your docs like DL, SS# etc. No provision to ask for your data to be deleted once used - which California law says we can now ask for.
I was looking for discount admissions and it directed me to this ID.me. We are military family and sometimes this kind of experience are pricey. And so I created an ID.me account and it sure gave some good prices.
Muy difícil hacerlo en línea tengo más de una semana intentando.Podria haserlo en una oficina de EDD
I was hacked recently, I had to change my banking info. With ID.Me I was able to get on the disability link to change my bank account. I wish OPM was as easy.
Very difficult to set up and many errors. Hard to get help.
Verify my information about me trying to prove who I am and have the right documents to load to prove my identity
Very comfortable and easy-to-use the ladies who helped me with my application were very helpful and patient.
Hope everything will have good news in the future for me receive check in future for my bills
Above, form provides my experience and opinion of this encounter. Be advised do not ever lose your password!
Odds are you have no other choice of using this service. Good luck.
The problem I had at first was no using my cell phone. You have to use your cell phone to access this program. It could be improved by them letting you use your personal computer.
認證過程很多流程不是很了解 加上英文程度很差 還好此網站有繁體中文操作模式 省去很多不比較翻譯流程 過程中面試認證 因為語言上的不通 導致很多尷尬的場面 還好同事懂些英文才能順利解決此認證問題!
Confusing irritating and upsetting so much information you have to give
Good experience with questions and response but I don't like that you tell me to have 50
It's was easy and simple, I was responded to within 2 days. My agent was so sweet!
Took several minutes to set up then was unable to use on a very expensive item
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members