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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Exasperating since this makes me feel quite confused and out of sorts.
Quick and easy.
Had to verify that I am me to get my tax return.
Time consuming and I didn't quite feel secure about the ID.me website as you have to be weary of all sources. I'll get over my distrust
You will be giving the government access to your IPad and phone. It could have all been accomplished on one device. Will they use this information for other purposes? Are they capable of keeping the information secure.
No issues. Worked completely fine. Quick and easy process.
It motivated me through the process to see what was going to happen next page after page.
It was very simple to upload your information and take picture,and in about 10 minutes after done. You get email saying that you id is set up
I wasn't sure at first and worried about a safe environment to leave my delicate information. But once I got started and realized I had nothing to worry about due to all the security checks I felt at ease and knew my information was protected.
Provides every need. Quick easy questions. Their response back was fast.
I had social security sign in issues that you repaired
The experience itself was fine, but there is absolutely no info on what they do with your data and what your protections are. There are humans in a common area talking to multiple people and they are taking images of your docs like DL, SS# etc. No provision to ask for your data to be deleted once used - which California law says we can now ask for.
I was looking for discount admissions and it directed me to this ID.me. We are military family and sometimes this kind of experience are pricey. And so I created an ID.me account and it sure gave some good prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members