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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I have a new phone number and tried to access the account. I forgot the password and can't recover. I wasted too much time on this service already.
ID.me service is very poor. It is poor like homeless people have no food to eat.
Sorry to say that, but it is true.
Forgot how to use the app but I am back on track now!
I went to buy at ADIDAS store and I asked if I can use my id me? They showed me an IQ scammer and reactive my id me very fast and easy way, very helpful.
I was invited to link other emails and such to my account. The process led to my account getting locked and it took weeks to unlock which is a problem because many sites require login.gov or id me
I had to beg to get a response.
If you ever had multiple email addresses during your life, this site will frustrate you. This site is a great representation of the broken government. Seems like the site is designed to frustrate the user. Pure evil.
I provided all sources of documentation to access my history information on the I.R.S website and was denied access
Having to repeat the process over and over again, despite being verified successfully over and over again as well. I had to Go through at least 17 different codes. It would tell me I was verified, but I wasn't and then I couldn't login and I was able to I was able to get into my Social Security account, but if you are going to be one of the three sources to use Social Security, I recommend getting a better system. I'm on disability. I should not have to repeat the same process over and over again just to use my Social Security account. I also like the The government At all, They could have better Way to identify yourself obviously your birth certificate, those things or your social what I'm saying to repeat it repeat it and repeat it and repeat it and then the phone call verification number wouldn't go through first so we had to reschedule and wait another 15 more minutes the wait time is awful.
Was easy fast and somewhat trustworthy I will be using this site for
I recently had an exceptional experience with ID.me's customer service, thanks to an agent named Daftne. From the start, Daftnewas professional💯, patient, and incredibly helpful. She listened carefully to my concerns and provided clear, concise answers to all my questions. Her friendly demeanor and deep knowledge of the service made the whole process smooth and stress-free. Daftne went above and beyond to ensure that my issue was resolved quickly and efficiently. I truly appreciate her dedication and the excellent service she provided. ID.me is lucky to have such a fantastic team member!
My first 3 attempts to upload my driving license photo ID as jpeg images directly from my cell phone were rejected.
I later scanned the front and back of my ID separately, then saved each scan as jpeg images.
The upload was successful at the first attempt.
The experience of this was amazing and professional
I did complete the process with my phone, but I do not like to provide sensitive, personal information using my phone. I would much prefer completing processes that require my personal identification data using my desktop. The process to do so was not clearly outlined.
Exasperating since this makes me feel quite confused and out of sorts.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members