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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Process was pretty straight forward and to the point.
Muy buena y fácilmente tienen personal muy paciente y rápidos
Helps me a lot was able to learn more about tax filings
Very frustrating and clumsy to use.It took over an hour and I still couldn't connect with Social Security. Do not use under any circumstances.
Ok There are already too many databases that can be hijacked. If you think you are not at risk you are wrong.
Verizon "chat" doesn't work as well as ID.me does.
ID.me is the worst experience of any company providing this kind of service. This is the 3rd time I've been forced to use it, and I hope my last. Any company that hires ID.me will have a terrible experience.
I deal with sensitive information daily, and one Company I deal with used ID.me to verify people wanting to get into their accounts. They had so many complaints and problems with the ID.me process they dropped their service. Do I need to say more except to stay away from ID.me.
Typical of every communication involving the IRS, the process was a run-around and gave me an "error" message after the very last click. I was directed to "try again". Absolutely not. It gave me the distinct impression this was a scam site and I just divulged all my personal information to the wrong folks.
Setting up login accounts with ID.me is not easy, but once everything is completed, ID.me has worked for us. I recommend ID.me.
Horrible and experience and had no assistance from the "customer assistance" there was no option to actually talk to someone to help me with simple tasks and the videos were no help and did not pertain to my situation
This site is so easy to set up. It's safe, and provides a means to log into different sites that normally wouldn't know you. With IDme, you only have to use this info to log in to the various sites, with the security that you know your info is safe.
After spending weeks of my life trying to get my identity verify by trying all the options, my identity is still not verified. I am unable to claim my approved benefits. There is no one to help if there are problems.
There is incorrect info on the website. Example: It says to schedule an appointment with One Stop office. Waited week, drove a half hr. To be told they no longer help with ID.me. Gave me a sheet with UPS offices. The one I went to said they no longer did ID.me. After looking at the list, they said it was outdated. Tried the video. After downloading my license and being visually verified, I was told an email would be sent with steps to finish the process. It was never sent to my inbox or Junk mail. Forget trying to reach someone on the phone.
ID.me didn't take too long to set up, and came with easy-to-follow instructions. After setting up my profile, I've had a chance to learn how convenient and easy it is to use on different sites that required identity verification. I appreciate a secure and efficient federally-recognized service that is in place to make my life a little easier.
Easy process once you know what car you are going to buy
Your Information On ID.me is Safe and Secure. ID.me Services are effective and easy to use.
So easy to start process. Renewal process has been very difficult. Still retired still same documents. Apparently I muss typed at a Ford dealership my incorrect job. Hard to deal with real people. Finally got it straightened away months later. Once we reached a real person, somewhat easy
The entire complicated process felt like the government was trying to cover its $#*! should there be a data breach. I didn't feel my information was any safer for jumping through obfuscated hoops.
The experience with ID is great. Super fast, easy and reliable. I recommend using it.
It was nice and easy process of identifying myself and putting my information of employers and also making my claim
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members