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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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No clear step by step instructions for average user who is unfamiliar how to get verified with a Government Agency and how process is supposed to work. No upfront explanatinon of Recovery Code. It seems IDme assumes people siging up are familiar with what needs to be done.
You may need a tech guru to help you get verified.
On the plus side its technology to upload ID photo and take verification scan of face work quite well. But have strong light for the ID photo and steady hand.
Here are the things I submitted and were rejected:
My school ID along with my Driver's Licence. (did this twice)
My school admission letter with seal and signature.
My school schedule print out from college.
Finally got a copy of my school schedule with a seal and signature that was accepted.
Other than that, I don't really have a complaint, but this is the primary thing I would assume a customer would complain about as it's the part we are responsible for. It's also a bit cheeky to ask if I believe my data is secure, as I have no knowledge of Id.me's security with such data.
Hello Nick. Thank you for your feedback. You can find more information on how to manage your data and learn how ID.me protects your information by visiting https://help.id.me/hc/en-us/categories/9309241964183-Privacy-Fraud?utm_source=hc&utm_medium=homepage&utm_campaign=top&utm_content=privacy. If you need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Hello Jesse. Thank you for your feedback! You can find more information by visiting our help center https://help.id.me/hc/en-us. If you need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Ditto, initially started easy, until it came time to identify the user, with pictures from DL, or passport etc...
For someone who has trust issues like me. I was able to trust ID me to protect my information I highly recommend to any users who wants to secure they're information
My experience with ID me was very satisfied, I hope everyone make sure que you have a good user name and a correct password and everything will be OK!
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No worries at all. I wish everything went this easy. If only my VA benefits flowers like this
Very useful, especially with tax returns or traveling
Needed to access some records asap and initially sighed in exhaustion when I saw I had to go through what looked like a lengthy process to get to it. Luckily, the whole thing took just about 5 minutes and I ran into zero hiccups along the way, and was able to do it all by my phone easily. ID.me definitely made it a quick and painless experience and I wish all verification systems used it.
IT was hard for me To upload My document since I'm not computer literate with our modern science. And besides being a senior.During My Times. I worked in a Bank in San Francisco for 20 yrs.The computer we user are a simple Bank
Computer that deals only with the Banks INFO not like nowadays that you Can explode everything. But we Can ask Help From someone To be able To comply with the new system.
All data entered as requested and then I received notice it was approved. This was immediately followed by a notice that all had failed with no reason as to why or what needed correction and "poof", they were gone. Tried to redo all and got nowhere.
Trust them with my personal info? NO.
The site is easy to navigate and complete. The directions are clear and simple.
StuThey help me a lot to get my stuff done and I was very much happy with them
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John. I appreciate you sharing feedback. If you need any additional assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me