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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy to use & great security for most of your website:
Did everything in exactly the manner specified, and the agency still couldn't process my photo id
Too long and involved. Was difficult to complete, just like this box, insisting that I use 50 letters
Hello Kenneth. Thank you for your feedback, I apologize for the frustration. If you need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Difficult to understand the process but now that I finally got it finished I'm glad to have it
Hello Maurice. Thank you for your feedback! If you need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Hello Tuyen. Thank you for your feedback! If you need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Patience and diligence of do process...,oh and the interviewer was kind
As I am getting older and not able to get around easily, my friend and buddy has to do in store shopping for me. Then when he is ready to check out, I meet him to get the discounts offered. He is not a vet I would only like some way to include him. He is my roommate and considered family. I do appreciate the discounts that Lowes give me. Thank you very much.
Quick and easy no problem setting up I was able to download and review all my information
Easy to use and trust the process.
Multiple choices avail - for verifying your identity. Government issued identification, utility bills, registration for vehicle, insurances. Literally possible for anyone to verify their authentic identity for all your needs. The wait times is very short. App avail. Email communication is swift.
Buena ya que proporciona no tener que llegar a una oficina que esta apartada del lugar donde vive
First of all the ID.me link to the website was down for me for an entire week. I was sending emails to the support team. Finally after a week Por Shae ID.me Member Support responded for me to send her a screenshot of the link error message. After maybe 4 days the link was up to access because it previously was saying I do not have permission to access this site. While I was on the video call to verify my identity, the representative was kind of anxious and did not have any patience with myself as I was trying to show him my credentials. I was already in a state of panic after being locked out of my Social Security account for 2 weeks. I think ID.me support needs to have better customer service training.
Hello Gerald. Thank you for your feedback, I apologize for the frustration this has caused. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Felt like it truly verified 'me' and made it easy to do.
They be rushing off the phone, they tell you to go out and create a new prompt, you have to keep starting over and over and over again LIKE THEY ALL ARE FULLA $#*! WATCH THE VIDOE CALLS YOULL SEE … they $#*! need to be fired
Hello Mya. Thank you for sharing your experience, I do apologize for the frustration. If you still need assistance or would like to share further feedback to allow us to look into your experience please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will be happy to assist. — ID.me
Buen trabajo
Buena experiencia
Buena conducta
Muy amable
Darle la gracias a ustedes
There is in all the support no attention for a lost phone.
Hello Gerrit. Thank you for your feedback, I am sorry for the frustration this has caused with changing your MFA. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
I didn't even hesitate to just right away choose for a person to person facial recognition instead of AI taking my self. It never works. Video call with a real person is the way to go. It took literally 4 seconds and I feel way better about it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello B D. I appreciate you bringing this issue to my attention, I'm sorry to hear you were having difficulty with getting your photo processed. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me