On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
At the beginning I was afraid to use it but I noticed that everything was very secure, easy and quick and could asset my monthly payments.
Id me was a great experience I was satisfied keeping my information secured thank you
Ultimately, it feels a little weird to use your face as part of your right identification, but in the end, it felt like the most secure way to ensure that only I can access my account. The frustration I had with the system was mainly on taking the video selfie Because the instructions weren't very clear and you had to learn to do it mostly by trial and air, but ultimately did work and everything got set up.
Great! Please follow direction and you will be ok. I'm very satisfied
I'm not sure yet bro but the thing is that I don't really know how to do that then bro
It was so peaceful honest and required I never had to use ID for using that and made life more easier you know that I can lose it on my phone know that that my information is
Time waster. Constant loop of error, retry, error, sign on, code, error, retry, sign in, code….repeat. No offer or place to go to help. Just poorly designed and they have all of our metrics. Wow.
Upload my selfies and failed 2x to verify my identity, they only error message was "something went wrong, please try again" Typical of a non caring gov system that if it fails you are left wondering why our money is spent with systems that are flawed and there is no easy recourse to identify the issue. There is no online support, no ability to log your issue and be contacted. My advice - don't bother with this not ready for prime time system.
It was very good and was safe and a trusted site very nice people and good communication
If you have a problem ID.me only gives you "canned" answers in their "help center." When none of their "canned answers" applied to my problems I was told that ID.me neither accepted or made out going phone calls. When I FINALLY weaved my way past all their road blocks and jumped through all their hoops I was told that ID.me did not accept black and white images. This came from their " HELP CENTER ". My advice STAY AWAY< if at all possible find another way.
Fue una experiencia muy buena, súper los documentos, identificar el rostro fue rápido, pude llenar toda la información bien, la videollamada fue también rápida y me encantó, pues me buscaron rápido una persona que fuera la intérprete y también hizo un buen trabajo. Lo recomiendo es confiable
After many frustrating failed attempts with another verification website, we were so thankful to easily get verified through ID.me!🙂
The video call was quick and simple, and the person verifying was kind, patient and reassuring and quickly completed the process.
Doesn't work. Waste of time. Invasive information requested.
I am required to use the service to access things. Unsure why ID.me or another identification service is required to access the sites I need to. Seems like an unnecessary wasted step for another company to have my identifying information.
Some government agencies like the IRS and Social Security are using third parties like ID.me to authenticate (sign in), because ID.me is more secure than the government's own homebrewed ones. To make this work, the govt website has to route your sign in to ID.me (called federation) and ID.me has to send back the OK that it's really you (SAML assertion). Unfortunately, this process is now taking far too long, minutes for federation in my experience, and tens of seconds for the assertion back in my experience. It makes it feel as though it's broken, even though it's just really slow.
It was very convenient and very self explanatory. I love it specially being so at ease about the whole process.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members