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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Safe and secure,this will prevent a lot of unsures when it comes to protection of your identity
I was able to use the educator discount immediately towards the purchase of my new car. The verification process was quick and easy.
Always satisfied with layout of site and always able to accomplish what I wanted to.
Tedious to activate, not at all iPad friendly required numerous repeated steps to complete. Prompts were gibberish. Used acronym MFA without context before I even knew they meant multifactor authentication. When I went to use id.me I could find everything to know about the site except how to login. I still don't know how I got to a login button, but managed to navigate the MFA and get logged in. I selected to go to the SSA, and was redirected to login to id.me (and go through MFA a second time). I suppose two logins that are exactly the same is better than one, just not for me. Did I mention I didn't know id.me is a third party front end to the services I use? If I were to start over I would use login.gov, it couldn't be any worse.
At first when I joined the program I was kind of skeptical on why they want all this information just to be able to access some information that I needed to receive because it is worth a divorce I'm going to but come to find out that everything worked out for the best
At the beginning I was afraid to use it but I noticed that everything was very secure, easy and quick and could asset my monthly payments.
Id me was a great experience I was satisfied keeping my information secured thank you
Ultimately, it feels a little weird to use your face as part of your right identification, but in the end, it felt like the most secure way to ensure that only I can access my account. The frustration I had with the system was mainly on taking the video selfie Because the instructions weren't very clear and you had to learn to do it mostly by trial and air, but ultimately did work and everything got set up.
Great! Please follow direction and you will be ok. I'm very satisfied
I'm not sure yet bro but the thing is that I don't really know how to do that then bro
It was so peaceful honest and required I never had to use ID for using that and made life more easier you know that I can lose it on my phone know that that my information is
Time waster. Constant loop of error, retry, error, sign on, code, error, retry, sign in, code….repeat. No offer or place to go to help. Just poorly designed and they have all of our metrics. Wow.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members