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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The experience I got through navigating through the system seems to be a pretty good system. Hope everyone keeps up and do the right thing with it and use it the way it was designed to be used and to be used properly.
It's challenging to finish up to the end of the process.
When I got there they took my name and when they call me the rep show me nothing but respect and she even show me how to do the application without rushing me always.
Very straightforward easy to use. In times of such fraud around the world this is a fantastic way to be verified of identity.
Grateful for the young man who helped me when my life seemed to be falling apart. You will never know what your time and help meant. Have a Blessed one!
I believe this process is a step in the right direction. I also believe it should be a little more user friendly. Maybe this will happen in time, or perhaps this is a result of my inexperience with computer input.
Good,fast and easy to do. Very easy procedure and I like the security process
It was so great I love it no one can steal my information
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I've been using Id me for a while now to sign into different government and state agencies its quick and easy and I never have to worry about them stealing my login information or sharing it.
Set up my account. Took forever. Had to start over several times. Couldn't actually finalize data input. The forms that l was setting this up to be able to get wouldn't load let alone download for printing or scanning. Typical government response/functionality!
That was a good experience for me to use
ID.me and l would like to recommend it to anyone. Thank you 😊
It's super easy to do. Just an answer a couple of easy basic questions about where you work. Submitting your proof was very easy to do from a mobile device or a computer. Received my approval in about 5 mins.
Safe and secure,this will prevent a lot of unsures when it comes to protection of your identity
I was able to use the educator discount immediately towards the purchase of my new car. The verification process was quick and easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members