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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I had a good experience with no issues.it went well.thank you for protecting my personal information
I'm a senior I had helped from my daughter-in-law, but it seemed rather Easy from my side, but she did most of the work
Good s good experience easier to get around easier to all the step
This is a pain in the rear end. A waste of time.
Companies using these services are highlighting their unwillingness to deal with customers in a non-digital, human fashion.
It took me at least 1 hour and more likely 2 to complete all the steps required by ID.me.
Unemployment made me use ID.ME for me to be able to do my weekly in
The agents are very nice and helpful and I would recommend ID.me to everyone
It was very straightforward and consisted of presenting my personal documents and credentials to a polite and helpful agent
Very long and tedious. Very forward. Took time to find someone that exactly knew how to work the system in order to get into it
Process is not that difficult but you must use a smart phone or have a microphone and camera connected to a PC or laptop.
The moment the young lady answered my call she made me feel like I was technically inclined to follow her instructions. She was very kind helpful and super professional
I had a bit of trouble with the documentation because I live in Montana. I have changed my name and moved twice this year, so it was challenging finding everything. The video call was extremely easy.
The way the website insures that you are who say you are is a reliable way to access government websites and complete the actions you want to complete.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members