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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Not good I'm still waiting on my taxes that I've been waiting on since Jan 25 of 2024 I got my state back but I'd like my federal back
Thank you for helping me. I was able to resolve my issue. I can now sign back into my account. I was able to change my phone number on my account. I accessed the IRS.gov website. I was able to complete my tasks.
Because I can't get help from someone right away waiting on email replies mean while to get stuck waiting for hours from get assistance from the RA and can't deal with both at the same time I recommend that people get one of many apps that do verification and is less difficult to get help.
A reasonably extrapolated form of ID.me is worse than having Troopers show up at my door every day, point their guns at me, and then decide whether or not they want to pull the trigger that day. At least with state troopers, over time I would get to know my would-be executioners. There's just too many completely obfuscated ways for this info gathering, warehousing, analysis, and retention to go wrong via corruption and human nature, whether that be in a disgruntled employee, a malfeasant board member, a blackmailing mob boss, opportunistic hackers, psychologically manipulative scammers, hostile nations, corporate terrorists, or the criminals in all sides of State and Federal government.
Buena muy amables y muy rápidos
Buen servicio buena conexión
Buena calidad de audio
They was able to resolve my issue without any problems.very professional,helpful
I chose ID.me because a friend recommended them. I was torn between both apps and after reading up on their information I felt that they were the one for me. I had to have a video chat with an agent and I have to say I was a little nervous but she was very nice and we got through the process very easy. I highly recommend using their secure site.
Professional, secure and trustworthy. I would definitely recommend to others
My experience was very quick and easy. The list of documents I had to choose from made it easy to find the ones that worked for me.
Very efficient it kicked me out a couple times when I took long to input information but It was for the safety and security of my information as well so I understand and felt very safe with my personal info
Not a good experience and the reason for this IDENTIFICATION does not seem "valid". We paid taxes for over 50 years with NO problems ever and now we needed to be "IDENTIFIED"?
The whole process was very simple, secure. I think this ID verification process is excellent.
Had a great time overall, this app has rlly helped me a lot to get what i need for all the things they have on here. id.me is the place to go!
Was not aware of the offer until our salesman recommended it. Overall process was very easy.
Very easy to create account and it's secured and easy to use.
Customer service is nonexistent. No reply after days and cannot access time sensitive information.
Frustrating took to long I'm glad it's over hopefully it works
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members