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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,445
value
1,177
shipping
638
returns
629
quality
1,154
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Texas
1 review
0 helpful votes
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Time Saver!
December 5, 2025

I log in to a couple different federal government agency accounts using id.me and save a lot of time. The IRS uses it and I use it on my SSA account, too.
I would use it on Texas state agencies, but i haven't seen it come up while logging in.
Saving time is like saving money! I even had time to write this review!

Date of experience: November 25, 2025
Alaska
1 review
0 helpful votes
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Identity made easy
December 5, 2025

You can enter your personal identity one time. ID.me provides secure transfer of your entity quickly and safely. It saves me so much time not having to enter my Identification when I enter a new website.

Date of experience: November 25, 2025
Iowa
1 review
0 helpful votes
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The better option
December 5, 2025

After multiple failed attempts with the other "service," I was able to create and use my ID.me account easily and immediately.

Date of experience: November 24, 2025
California
1 review
0 helpful votes
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Giving a review
December 5, 2025

Terrible, just like the site even giving a review is complex and difficult. Why am even on this site? There was no option to close and send review, it just sends you here.

Date of experience: November 25, 2025
Georgia
1 review
0 helpful votes
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Convenient to use...
December 5, 2025

I've had no problems getting on the website. Most of the time it's been to get copies of documentation I needed for one reason or another. I usually have not had any problems accessing needed information.

Date of experience: November 24, 2025
California
1 review
0 helpful votes
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Took a while to het established and recognized. The site is reasonably well set up but it's simply not a short path to get to the end.

Date of experience: November 25, 2025
New York
1 review
0 helpful votes
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Muy sastifactorio
December 5, 2025

Muy buena que esté todo correctamente para facilitar el proceso

Date of experience: November 25, 2025
New York
1 review
0 helpful votes
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So bad, can not login to id.me.
December 5, 2025

It is so bad. I can't log in my id.me at. Even thoughI tried to use my password several time. And asked me to reset. When I input everything. I still can not reopen my id.me.

Date of experience: November 25, 2025
Kentucky
1 review
0 helpful votes
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Slow Verification Process
December 5, 2025

I had a very difficult experience using ID.me. The verification process was slow and confusing, and I had to repeat several steps multiple times. The system kept asking for additional documents even after I uploaded everything correctly. It was stressful and took much longer than expected to complete my verification.

Date of experience: November 25, 2025
Virginia
2 reviews
0 helpful votes
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Horrible Experience - Migraine City
December 5, 2025

This is the most cumbersome, invasive, poorly written "process" I have ever used in my life. Impossible to find and "secret" despite its requirement by the IRS so one can see their IRS account and make tax payments. I wanted to make two (2) sizable tax payments due on November 24 and it took me 2 1/2 hours to wade through this verification BS! Horrible. Pitiful. Pathetic. To think that all U.S. taxpayers are required to go through this BS is unconscionable. I am betting the farm that less than 50% of taxpayers will attempt this and then just mail their checks in due to frustration! And what about Aunt Jean with no smart phone? You can't get through one page without that... WHO is responsible for this? Trump is right, MASSIVE GOVERNMENT firings must be done. Too many people "dead on the vine"...

Date of experience: November 25, 2025
Missouri
1 review
0 helpful votes
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Quick, Secured for Any Age Group
December 5, 2025

I hadn't use the site in a few years and was able to access what I needed to establish my identity quickly and quickly with secured verification methods!

Date of experience: November 25, 2025
Virginia
2 reviews
2 helpful votes
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I have had nothing put pure heck from this system and login.gov.
Both failed me for my VA health care and denied me help when I needed it most- serious issues, too.
Both failed me for my Son's VA college funds.
Both failed me when I tried to pay my tax bill.
They have harassed me, taken weeks and dozens of emails calls and people
And still never got it fixed and they have hurt me and my family
When everything was working perfectly BEFORE they came and broke things.
Their customer service is terrible and their help online is total crap.
Other than that, it's peachy.

Date of experience: November 25, 2025
New Mexico
1 review
0 helpful votes
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Sufficiently helpful
December 5, 2025

It was easy, quick, and secure. It also nice that it aligned informatically with input measures. I wonder what other services or things they offer. Good to know that they care enough to ask if the process for something mandatory/necessity based was an ease because most military spouse things are not.

Date of experience: November 24, 2025
South Carolina
1 review
0 helpful votes
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Professional verification
December 5, 2025

The only thing that went right was the id me process, but the reason I had to use it (IRS) needs to get lessons from id me to learn some professionalism. They suck.!

Date of experience: November 25, 2025
Washington
1 review
0 helpful votes
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What a hassle!
December 5, 2025

I lost 10 hours of my time to this process and now I don't have time to say much more.
It took 5 sessions a drawing 2 hours each to do this

Date of experience: November 24, 2025
Virginia
1 review
0 helpful votes
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As a data analyst/computer program with 40 years experience in creating; user friendly interfaces to acquire data or request information, I found this applications very labor intensive for the information I wanted to receive. The panels do not conform to what the Industry considers stander input activities and prompts.

Date of experience: November 24, 2025
Missouri
1 review
0 helpful votes
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Excelente servicio
December 5, 2025

Solucionan todo se manera facil y rápido

Date of experience: November 24, 2025
New Jersey
1 review
0 helpful votes
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First time user
December 5, 2025

As I said it went very well. I don't know what else to say. What else do you want me to say? I was pleased with everything. I would recommend it to someone if they ask me thank you.

Date of experience: November 24, 2025
Tennessee
1 review
0 helpful votes
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Waste of time
December 5, 2025

Couldn't I'd after three attempts—total waste of time! Rating is higher than I was willing to give it—no stars! But I had to give it one star to post this! That is higher than I would rate it—it deserves no stars!

Date of experience: November 24, 2025
Philippines
1 review
0 helpful votes
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Ridiculous
December 5, 2025

This is a mandatory service that has the audacity to send you a customer survey with loaded questions to make themselves look good, but basically performs a function at a marginally acceptable level

Date of experience: November 25, 2025