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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Everything's great it's updated pretty simple but pretty safe
Cannot receive log on verification code on WIFI tablet. Have to turn on cellphone (connected via WIFI) to get code for tablet
The site was easy to use and very helpful in my objective of verifying my identity. It was easy to navigate and simple to use in my opinion.
Took forever to login doesn't recognize passwords that Fade won't go to the next screen Keep glitching and doing the same thing from the sign in
I was told I only needed to verify my identity once. I had a video chat to access one website.
When I tried to access a different website, I had to have a second video chat.
I tried to complain.
Their chat function is useless. Submitting a ticket requires picking options which are not relevant.
I just want to continue to payment amd complete the order
I feel that I can let my guard down just a little bit better in a little bit more knowing that I can have my social security Frozen with this company and that I will be notified if anybody tries to do anything to use my social security without my knowledge. I feel that knowledge is power and power is knowledge and with that said protection knowing that you have someone behind you watching your back and letting you know if someone across the other side of the world is using or trying to use your social security but can't because they're standing there and having your back is great. I definitely would recommend this to anyone it's easy to set up a couple of questions easy to verify who you are cuz it makes sense anybody can be anybody so I love the fact that they went through lengths what I mean length I mean they want to make sure I was who I said I was and not somebody else posing as myself which was awesome and they definitely went beyond the call 100%, so I definitely recommend this to anyone who needs that extra security.
I went through the process it was slow. Once complete it rejected it for some unknown reason and then locked me out. There is no one to call for help. Your chat bot was of no help at all.
Can't review everything all the time, but have found this is manageable.
Utilicé por primera vez está aplicación y fue una experiencia muy bonita, la parte de la selfie muy buena
Helpful to my situation so I can talk to the IRS I have a refund that I am still waiting on to be mailed to me
My personal data was wrong on I'd.me and I am unable to edit / correct
Easy to sign up to have a safe place to keep my interaction with my government accounts in one place.
If the ID.me set up process is started on a desktop, make sure there is a camera to take photos of the documents and the person setting up the ID.me. A laptop may be easier. A cell phone is too small.
At least I know my credentials are secure in the end.
I'm extremely thankful for the help I received verifying my identity
I had difficulty securing a code repeatedly. The photo part was easy, but impossible to access Anchor program NJ.
I was told about ID.me by a friend and thought I would give it a try. I'm very happy that I have. Their support is very good. And I recommend it to other service veterans out there. They have very nice support discounts with various companies. I wanted to give them thanks for their help.
The staff in ID me thank you for the past 3 days. Get me get my verification Mr Scott 👍
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members