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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The experience with the live agent was very pleasant. She was very knowledgeable and helpful.
My experience with this website has been very easy to navigate and understand! Definitely recommend
Easy to access. I was looking for w2 wage transcript, but I was not able to find the year that I needed.
It was great and easily to do it! Because even when it was my first time I did it step by step and I wasn't take a lot of time to complete it.
So much time wasted making trivial changes. Good luck trying to upload a picture of your driver's license.
Muy eficaz y amable la comunicación estuvo bastante clara muchas gracias el traductor me supo explicar muy bien el tiempo de la llamada no estuvo larga
The ease of uploading and photographing documents to verify who I am. Navigating the site to provide the information needed.
Easy and secure, recommend to anyone who needs secure
It was absolutely amazing! & would totally recommend it to anyone who wants to know about it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members