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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Need help to figure out if I have two accounts or two, need to change my email account
Muy amable el asesor que me atendió,me dejo completamente todo muy bien aclarado y se soluciono mi problema de identidad
I had no idea what I was being asked/told what to do. Nothing became clear as the interaction continued. The end result was I never did gain access to my Social Security account.
So easy! Fast and easy! I was done almost immediately after I started! Thank you, Thank you, Thank you! 😇🙏
It took a while I had to start over a couple of times. The hardest part was figuring out how to use the camera on my smart phone coupled with the browser on my smart phone. Not 30 something anymore and never had to use this stuff.
Fair but has too many steps and verification detail!
Directions are given step by step and any errors are easily fixed in the process.
I'm not one who easily accepts changes, but I realize the purpose is security. The whole process was fairly simple.
Frustrating for me. And see my comment above. I would try a different method next time.
ID.ME made it very easy to apply from home instead of going to an office sitting all day and waiting for someone to assist you.
I greatly satisfied creating account and will absolutely recommend anyone that I know to have an account with this company.
There is no support.
Repeated efforts at uploading and submitting.
Misinformation
Waste of time.
Verifying my identity was very easy but once I did, this page was supposed to redirect me to my unemployment benefits page in North Carolina and it doesn't. I've tried multiple times and the timer runs out giving me an error code. I have not been able to file my unemployment claim because of this.
I verified my school district employee by updating my school verification document, after I received an email saying I has been verified I still can't get discounts
The picture taking of my ID was difficult, I kept getting flash marks on my face and a blurred picture when I tried to do it without my glasses had to do this several times to get one that looked halfway decent
The agent was very helpful, patient and diligent. Extremely professional. Even though I had connection problems she was very patient. I also had technical problems with my headset she took time and contacted me on the phone while still being connected on zoom.
Excellent service
It was a mandatory setup if I wanted to use the IRS website. If it's not optional, why would a review be warranted or even considered when I am not the client? Who cares if I am satisfied with the ID part of the experience when I prefer not to have an experience with any of you in the first place? I didn't hire you, you don't need my opinion or my satisfaction to continue your work and I resent being asked for feedback for something I didn't want to do in the first place! But yeah, it was fast and easy, worked the first attempt, and turns out it was the only part that worked as it was supposed to… it got me the access I needed but it didn't do me any good as the IRS was typically not current or accurate on their website once I got logged in. But you did fine, thank you.
I really liked this service. I was satisfied with this site. Everything is so excellent!
It was a great and very humble experience.agent was so gentlemen even I was nervous and don't know how to do video call. He helps me to do so
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members