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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My case manager from the VA had to help me and then when I was verified it told me my account was suspended with no reason. Now I have to call the SS phone number in the morning and find out why. It was a waste of time.
My social worker tried to sign me up for food stamps, medicate and this.
No need to remember multiple login ID's and passwords anymore to access your government accounts. Including the IRS website. I love it!
It was nice and quick to do and knowing it helps protect my info safe is a great comfort
Very helpful and satisfying I would definitely be recommend it too someone else thank you for sharing this information and I'm sure it will help me out
I do recommend for other companies to utilize the ID me so that our information could be protected and our identities can also be protected.
Easy to use and navigate. Found and verified my identity fast and securely. Had updated info amd was quick.
ID.me is a quick and easy process to provide instant peace of mind and protection if any of your information has been compromised in any way or stolen.
It was fine but could have been a little faster and detailed about when I would receive my card.
I'm impressed with the professionalism and willingness to help of the staff of ID. Me.
I highly recommend it to everyone.
Easy-to-use, easy-to-understand instructions. Verification was fast!
I met a lady at unemployment that has been trying to verify her identity for 2 months. I am moving towards that
Fácil rápida y sin contratiempo con lo que quería solicitar
Took me well over an hour and an actual human assistant (!) to do what should have taken ten minutes at most. The government needs to hire competent programmers to set this sort of thing up. Not everyone has a smart phone, some of us still use real computers. This site makes it almost impossible to do it on a computer.
Helpful fast friendly professional and courteous. Appreciate your help and time!
Attempting to get through this process was worse than a bad day at the DOT. It is intended to be easy but fails to account for the fact that half of the population doesn't spend half of each day playing on a phone. Frustrating is an understatement.
It's was simple i like it but at first it was kinda difficult but i figured it out
Able to verify identity without having to leave the comfort of your own home
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members