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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy-to-use, easy-to-understand instructions. Verification was fast!
I met a lady at unemployment that has been trying to verify her identity for 2 months. I am moving towards that
Fácil rápida y sin contratiempo con lo que quería solicitar
Took me well over an hour and an actual human assistant (!) to do what should have taken ten minutes at most. The government needs to hire competent programmers to set this sort of thing up. Not everyone has a smart phone, some of us still use real computers. This site makes it almost impossible to do it on a computer.
Helpful fast friendly professional and courteous. Appreciate your help and time!
Attempting to get through this process was worse than a bad day at the DOT. It is intended to be easy but fails to account for the fact that half of the population doesn't spend half of each day playing on a phone. Frustrating is an understatement.
It's was simple i like it but at first it was kinda difficult but i figured it out
Able to verify identity without having to leave the comfort of your own home
Thank you for a great service and experience. I would recommend it to my friends and family.
Well spoken and helpful and walk me through the process very quickly
Good experience they took time to help me and was patient with me they made sure I understood how to work my camera
I have used this service for over 5 years and it's the best. Works every time.
Make instructions for an 80 year old to understand.
Horrible. Wasting my time. IBusiness should loose sales if require this took over 2 hours to find ways around the obstacles this ap had
I am growing and just me so I appreciate everyone & everything. In life we don't know what it might bring. Regardless don't forget to sing. Just remember with Love everything is possible! Written by Michael Kody Rouse kind regards
I liked it because it was easy to use. I never knew that ID.me even existed.
Great 100 satisfied I would sare yall with friends and family and tell them how fast yall were to help me so I hope it works for my issue I was having
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members