ID.meReviews 39,171

Started this on my first "free" morning in two weeks. I got an email saying that Social Security had a letter for me. Their IT people had messed up my log-in info so badly it was unusable, so I had opened an acct with IDMe several months before, so I'd have a better way to access Social Security.

Unfortunately, they didn't recognize my password for some reason, even though it was stored in my phone all this time. As a result, I had to go through the ENTIRE process over AGAIN, plus MORE!

It would time out when I got my drivers license. It timed out when I got my SS card. It timed out when I let the dogs out. It timed out when I got a call from my doctor. The instructions on a selfie video didn't pertain to my particular browser, so it timed out again! It didn't save any of my information entered previously, so each time I had to start over from scratch.

Eventually, I had to leave to pick up my grandchildren from their individual schools, which are quite a long distance apart, then feed them and take them to their individual afterschool activities—which took three hours. There was no way to pause this, so AGAIN, all was lost. At 6:30 pm I had to start over. By the time
I finished this entire form and all the photos required, the letter I had been trying to look at, that Social Security had posted, had EXPIRED! I never could retrieve it! I suppose they'll have to send it to me by registered mail!

This is a third party company mandated by social security required to access your social security account. When I called social security to update my phone number for two-factor authentication they told me that they could not help me. I had already tried using the login.gov method over a period of weeks and found that I could not get it to work. So I called login.gov and they told me they match up my phone number with other phone numbers they found in the system but because my phone number was new and only a month old it may be months before they could match it up which is what led me to using id.me. I'm very unhappy having to use a third party application and provide my personal details including social security number photographs and biometrics just to get into my social security account when social security itself cannot help me get into the account. I don't know who id.me is other than it is a third party app that is mandatory or you will not get into your social security account anyway shape or form. And again I found it very intrusive having to provide driver's license images, personal information including phone numbers addresses and social security number. Then you had to do a video of your face. This is biometrics and tracking on a grand scale. No I'm sorry I don't recommend id.me or login.gov unfortunately one or the other must be used to access your social security account. The government can't help you social security can't help you you have to go through it. For people who are not versed well on a cell phone or computer this will become a very difficult process. I used it once to get into my social security account and I hope that I never see this third party application again on any other program that I'm involved with. Way way to intrusive. This is what big brother looks like. 😡

My accountant needed to update & access my SSA info for tax purposes. At age 72 I'm not that tech savvy. It was very helpful to have had my personal ID updated years ago to the "real ID" w the gold star.
He guided me remotely thru the procedure & it all worked. First time. I even got my disabled wife to hold still for ID verification scan.
Slight hitch was her mobile phone(which I sometimes carry) was not acknowledged by SS Admin. It was our Land Line we never use in the basement. SS Admin left her numeric code on phone machine. Whew.