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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Will not let me past sign in! Every single time I log in I am REPEATEDLY sent verification codes which I enter, but when I try to navigate to my healthevet I absent another code. It's ridiculous! Please fix this issue so we can get to our information!
Very reliable and recommended these people working in this security company
It only took a couple of minutes. There was too much light for my selfie the first try (I got a message letting me know). Turned off the light switch and took it again with no issues. It was like I had someone right next to me giving me step by step instructions. I never left my office.
The site is next to impossible to work with! Bang hurtful tugs try ittyf it yeii you it's us if go g fff ed the to if both oh fuk it bring sad h h had go j u g G Gordy try
I signed up to get my social security information and it gave me this message "Unable to complete your request. Try again later" after I spent my time signing up and entering all my personal information….I can't even get the social security amount I needed from the website.
If you're not using ID. Me you are really behind the times, it is a must to do it now,
I use ID.me everywhere that I can. It makes signing into gov and state sites extremely easy and seamless. Verifying your identity quickly with those kind of sites quickly is very useful. I feel like it helps relieve some of the stress that you might feel trying to get things like healthcare records from the VA or a new social nonexistent.
I recommend the ID me process. Great improvements in ease of use to gain identification enhance and optimize the experience for quick resolution and platform access.
Wasted time taking pictures, front and back of 2 documents uploading them and then still needing video call to verify. Whats the point of uploading if they are not used? Then to take a survey to tell them it was a big waste of time as I could not get into the NJ dept of Taxation by using the app.
Setting up ID.me was simple, and even somewhat interesting regarding the selfie video. I had never seen anything quite like that. ID.me will greatly simplify access to government agencies.
Problems logging in SSA site. Two-Factor Authentication asking for some type of Pass Code from a Pass List (?) Filed out an ID.me Survey from them today requesting callback.
Hopefully will hear something soon...
Following instructions
It never came to an end
Looped me back to the beginning
Software algorithms, lacking maturity
Frustrating as all we have come to expect
From our government.!
All went except my drivers license had expired
So it took a little longer
I believe my experience was easy in regards to ID.ME. As for the site requiring the verification became a little difficult. As of right now I'm trying to verify what the issue is.
We got through ID.me the documents that we requested almost inmediately. It is easy and fast.
Thank you ID.me
Using ID.me was a fast and secure way to verify my identity.
The fact that I can use ID.me for reasons to actually verify I am who I say I am, is a tremendous relief. It makes me feel secure when it comes to verification and validation on important websites especially.gov websites.
If you have to use a public computer, the program gets blocked, you can set up an account but the computers will block you opening the program.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members