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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The lady who I had to do a id me with was very nice intelligent respectable clearly talking I heard everything clearly
Love that it didn't take any time to secure my identity with my license and the video of my face. It was still able to recognize my old picture from my license being older now.
The short time it took me to get verified was well worth the discount, and future discounts. The free shipping alone was worth the experience. Don't hesitate, enter your information and you're on your way.
If you have any other options, don't do this.\
Try it and you will find out why.
It is a hideous process. Just awful- it's like they don't want to help veterans!
Quick and easy I like! No time to dawdle. Things to do.
Its easy to have direct access to your person life!
Excellent aid for veterans that needs this tools for be in communication with Veteran affair and any military government agencies.
Everything went well with the set up no problems at all. I would recommend ID.me to others.
Todo muy profesional buen trato y acceso rápido súper satisfecho
My experience with ID.me was a decent experience to go through.
Somewhat of a challenge to complete the validation process, but perseverance made it a success.
Easy to set up, great service to have. Will be able to use ID.me to sign into several government websites.
Great way to protect your identity and personal information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members