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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience was good, departed filling very satisfied knowing my personal information is secure.
I spent about 30 minutes doing everything I was supposed to. Received the green confirmation check mark that my ID was verified by ID.me. I cannot continue the next steps of the process because every time I log in, it says "returning to the verification portal" then times out. I cannot get past this time-out. I attempted to request help online and received a useless bot email. The bot said to respond to it's email and a person would reach out. I did, I haven't received help from anyone. No number to call. No direct way to receive help for your software not working.
Easy to follow the instructions and I was easily update my information.
Excelente, rápido y fácil a la hora de cargar los documentos
I use this service to access government sites. It's so easy and convenient. I highly recommend it!
It's pretty self-explanatory and very helpful with setting up a Social Security account online as well as if you may want to return to school- especially in CA.
Quickly verified my Government accounts makes life aloft easier,
Secured and convenient to use, trustworthy, no long period of waiting in the line
I have used ID.me for twelve years now since separating from The United States Marine Corps to maintain access to my files and benefits when needed on the VA's official site which requires a multi factor login process that's where ID.me comes in because of its' great security features it grants me the security of knowing those important things are always protected. ID.me does its' job and does it well.
"new and improved"? NOT!
WTF is the idea of having Italy and Ireland create an account on a domain registered by Montenegro for access to government websites in USA?
I love all the feedback, and process to make the verification and now i gonna try get in id.me
It's really convenient after the initial sign up, and it can be used on several sites.
I USE ID.ME TO SIGN IN TO MULTIPLE APPS THAT REQUIRE 2-STEP VERIFICATION. I USE FOR VA, SSA, MICROSOFT, CAMERAS AND OTHER APPS.
Slow tedious user interface to set up. Then the app didn't work. I verified may military time and got acknowledgement that alwas good. Put in 2FA and biometrics. Tried to apply the mil discount and got unhelpful error popup that said an error had occurred and they were aware of it, but no recommended course of action. Tried several times with same results.Don't waste your time.
ID.me has been a great way to identify myself to varies entities. Never any issue. Never any problems. Wish all governmental institutions ran this smooth.
Very good and I really appreciate my privacy of all my information
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members