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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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They just drove me crazy I kept getting frustrated with the picture situation
AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
Unable to sign into e-benefits, no help from tech support, follow instruction from tech support 3-4 times, NO RESULT.!
Recently had my social security number stolen, so I wanted to make sure my IRS and social security information was secure.
Una experiencia muy buena y fácil lo recomiendo y cómodo para todo mundo
I was led to believe that ID.me was a required to access my social security account. It is not. I would not have gone through the multistep process if I had known this. The introduction to this system should be provided in great detail to all prior to signing people up in the system. Is it mandatory? NO? Then provide this in all introductory information - "You do not have to use the ID.me process" prior walking you through the process.
Very nice experience. Website very to access and very easy to work on your identification
Yes I would recommend friends and family to use this app to get a verification to their taxes or anything that need to get verified
Great! Experience the process was easy and simple, I will definitely refer others to use this site. I highly reccomend. Great service provided
Easy to navigate! Secure! Used it to access my social security information. No issues whatsoever.
It sucked. Completely. If I was allowed no stars, you'd get no stars
It was a quick and easy transaction that allowed me to receive benefits.
Using ID.me was very helpful with what I needed to do. It was relatively quick and easy to use.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members