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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Agent Michael R. Gave ID.me excellency in human spirit for whom I'm grateful
Me gustó que tenia que pasar varios filtros de seguridad
You get locked out. You can't access your benefits or any other site.
Following the prompts was quick and easy. I thought the selfie part was interesting
I was very satisfied with my experience I didn't think it was gonna be that easy.
I used it before so it already had some of my info. I was able to verify with an actual human via video chat because the camera wouldn't accept my selfie scan. My experience was fine. It was the thrill I expected it to be.
Maravillosa fue muy fácil y lo mejor que pude hacerlo todo en español con mucha facilidad
Great and easy and safe site. Government approved and all Americans and the world rejoice to have President Trump return to help us all
My experience with ID me came after my identity had been compromised! However, they were the steps to assure that you could travel to any of the personal information sites without paranoia of someone leaking into information! You don't want floating around!
Easy to use, informative and trustworthy. Always allows me access to see my information.
It went really smoothly. It took awhile to get my photo because my phone service isn't that good here.
It was fast and easy, which was great as it is stressful enough to complete business online.
Worst initiation of new program I've ever tried. Too many hang-ups within the program
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members