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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I live in France but receive my social security Retirement from America! I love the convenience and assurity of trust. Also the ability to sign into my account conveniently and quickly..
Not easy, not hard, needs to be done to save time, and secure a way to see what's going on.
I've been trying to make an account since October 29 and they wouldn't verify my identity or accept the pictures of my documents. It was hell because there's no humans to talk to throughout this process. If you're considering using id.me, don't!
I'm a disabled person who needs to access my information on the Social Security administration website. I needed a trusted partner to help me build a verification process to make sure that my identity information was safe and secure. The video chat was excellent and I walked away, feeling that the safety of my information was indeed of utmost importance.
I can easily sign in and my ID is verified but I get an error message when I try to navigate to process travel oat
It was complicated and took a long time. Uploading documents was easy but it was a big problem to make a video call.
Quick and easy, helpful employees, only asks for documents that most people already have in their wallets.
A little confusing at first but once I understand how it worked it was easy
When I get a text message for a 6-digit code, the text message is not complete and I can not get access code from the text message. So I always to call the international number to get the access code which is annoying.
I still can't login to IRS and SSA, even after 10 months of trying to resolve the issue of my middle name initial with an id.me support agent.
Hated it and the whole process to include this stupid survey.
I had an issue with needing my ID updated and they refused to let me update it. Which disqualified me from getting unemployment quickly. I tried to email or chat for help and it didn't work. Ontop of that there is not a customer service representative or phone number to get ahold of anyone for help.
Why do I have to use this website to verify my personal details but they are wrong and I can't update them? They are not the government because if they were then they would have my correct information bc all my official documents have been updated at least twice since I lived where they say.
My experience was quick and easy the agent was very patient with me good service
Good I like all that system is very easy to full all application
I'm sure I've gone through this process with you before. I've had an account with you for some time and used it numerous times to gain access to government websites, so why did I have to go through this pain in the neck process again? It's all the worse because for some reason your facial recognition system doesn't like my face. It's the one I was born with, there have been no major changes, so why does it have such a hard time recognizing my face? Or maybe it is a poor system and has a problem with a lot of faces. Anyway, I finally got recognized and I hope I never have to go through that process again.
I attempted to use ID.me and felt lost the whole time I was using it. Then my account did not go through. Frustrating experience. I was trying to connect with the IRS but no go.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members