On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had to use it for id me for unemployment benefit for the first time during covid and the second time time to set up an account for state disability insurance. It was easy and went fast with no problems. The font is easy to ready, the questions are also easy. I highly reccomend it.
I relocated to the UK 3 years ago and found that the websites of many US entities are not designed for citizens living abroad as they do not accept foreign addresses, postal codes or telephone numbers. I had worked-around the problem by keeping my US email & mobile number active for second-factor authorization and depend on the postal service to communicate.
The Social Security Administration website recommended using ID.me for authorization. It was simple to set up with a very professional agent who resolved an issue with my browser not allowing their in-app window to access my camera.
I wish that all of the US financial, governmental & commercial websites that I use would sign up with ID.me! Once the simple set-up is completed it is seamless to use.
The process worked very well with no issues. The agent was courteous and very professional.
Went to enter SSN and discovered that ID.me was a much more secure way to enter my account without any other weak unsecured process using email and passcodes and other texting info …. ID.me was excellent and extremely secure like no other. Gjr
Very instructional and helpful instructions to guide me in less time.
It provides me secure access to my VA healthcare and other services, access to my social security benefits. The security is unbeatable for your healthcare and information privacy
The login information I entered was rejected and deemed incorrect every time I entered it.
I am 81 years of age. I have had my SS# since age 16 and I have lived at the same address since 1989 and have used computers since 1980. This information was continually rejected. I hold an Idaho Star Card which is proof the information on the bar codes on the back of my CDL are correct. I presented proof with the numerous documents required to obtain the card. Why is my Social required to identify me when on the face of that card is printed "Not to be used for identification purposes?
I love it! And when I did have a problem ID me was able to help me get rite to account.
I had a great experience and the video agent was very helpful in explaining
Couldn't get access my Account and Social Security had to start the process over again and over again
I had to use ID me to continue using my veterans account, I have had my info hacked, all of our info is out there, nothing is safe, I heard stories of people waking up Broke, there $$ gone from their financial institutions. Sad part is, everything is Hackable
Expat experience leaving in New Zealand
It is reliable and trustful source to keep current information in multiple agencies
EVERYTHING ABOUT IT IS TERRABLE AND UNFRIENDLY. IF VA HAD ANOTHER WAY TO ACCESS MY ACCOUNT YOU WOULD NOT BE IN MY LIFE.I ONLY HAVE ONE PHONE AND HAD TO GET A VERIFICATION NO BY MAIL. ALSO, THE INFORMATION REQUESTED FOR CREDIT IS NONE OF YOUR BUSINESS AS I ALREADY HAD A VA ACCOUNT.
THIS IS MY PERSONAL OPENION.
My experience was great and slow, due to my being new to this exercise.
To me, it's very difficult to navigate through there website. Everything is buried in it. And every time I click on anything, I have to sign in again and wait for the system to send me a code. I hate it.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members