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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I use ID.me to access my VA Account, with verification via texted code. It works well. And, in fact I used it jut minutes prior to accessing my SS account without an issue.
I then attempted to access my SS account using ID.me and it forced me to submit a passport photo, and take a selfie just to get ID.me approval to access my SS account.
A ridiculous waste of time when I had just verified my identity through ID.me minutes before that with minimal effort.
I don't know. I think that it's a budget waste. I would have invested in something that can streamline this like face recognition, Clear, pre check.
Using ID.Me i feel safe knowing any information that I share is secured.
It was very easy to use, not complicated at all. I've used it multiple times to verify information.
It was a good phone call I enjoyed it. It was fast and easy and worked great. I would recommend to other people for getting there Id verified.
Muy buena experiencia desde tomando la cita. La operadora en español. Me sentí cómoda aplicando en la página. Y la videollamada también muy educada la señorita… muchas gracias por la ayuda y asesoramiento.
Use it to enter websites that deal with personal information
Very helpful and took time explaining things to me where others would rush threw it
Muy contento con el proceso, muy bueno el trabajo del agente
Everything I needed was provided fast and efficient
Muy buena experiencia quedé satisfecho y recomendaría cualquier persona que quiera obtener ayuda lo aga
I began trying to enroll in ID.me months ago...when I first learned that the VA was changing the way Vets could login to their medical records (doing away with myhealthevet.) I could never get through the
Burdensome process. I finally gave up trying on my own, and called customer support at the VA to have someone walk me through the process step-by-step. I certainly hope it was worth all the effort!
Overall experience was outstanding keep up the good work guys thank you
It was a little drawn out but helped me know my information was accurate and safe.
ID.ME was very informed to direct me in setting up an account that I can trust for accessing my VA account
Muy buena esperiensia y es una página muy segura de usar y rapida
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members