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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Nice, very good fantastic. And good service 👍 thank you for your support
Lack of customer service and refusal to provide support ends in denial/postponement of benefits. Why would anyone do business with someone that can not be gotten a hold off? They hit a huge windfall by getting in with TWC. But I would never use them
As a tax professional, I advise all clients to go through this process. Some are required to IDMe if, for instance they need a transcript. Let's say you owe at filing. Wouldn't it be better to know you are paid up and squared away rather than find out about some penalties and interest in some future letter?
New thing with the phone to learn how to handle business thank you so kindly
I had a good experience getting to my Labs and records.
Too many steps. Upload photos of ID plus do facial recognition. Time consuming, confusing, annoying.
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It didn't take long to enroll or to verify me. I would recommend this.
Very easy to use. Had no problem getting to the website
I have not had any luck in being able to communicate with them by phone.
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Good. I was able to feel safe and secure with process.
Took me a very long time to even get started by the time I got started. I didn't even really need to do anything on this website so worthless.
Miserable experience. Again, caught in a government website endless loop. Every answer is a generic AI generated response which does not answer my question. However, the government bureaucrats have forced us to use this $#*!ty system so it is another government-mandated evil.
I felt absolutely violated being forced to provide a shady third-party company sensitive data - specifically a facial scan. The security theater felt silly and I don't believe this company won't sell off my information or be hacked.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members