On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Take your ID photo and then insert it into the boxes supplied for the front and back of it. This can be very confusion Ing
The instructions were simplified because the iphone was the go to to accomplish each step.
I have been trying to get this refund for two years. It's frustrating that my identity was stolen an I'm the one that has to struggle to get my refund every year. An now I finally get into ID me account an it says error every time I try to finish it
The title says it all. The process got mixed in with my trying to pay an estimated tax payment online. Now that I have successfully completed it, I don't know what it's good for or how to use it.
The process took no time, I was pleased with the agent and feel confident with my info in they're care!
I am of the No. 2 pencil generation, and have not bothered, or more correctly been bothered by having to embrace the internet world. It's break to download books, or make a reservation but I didn't need or want anything more. Then the VA and SSA required new methods of logging in. Having to navigate this totally bewildering process; getting 6 digit codes every other step, taking, downloading and uploading photos of you identifying credentials, then having them verified was a chilling proposition. Thankfully the help desk, staffed with personable proficient people can talk you through each and every step to get you verified as being you, and allow you to communicate with both Federal and State entities.
Found the credentials of this app. Satisfactory for my inquiries to the U S Gov. Websites that i use were accepted.
Thank you.
I am really impressed. It was really simple. I have to check how is it easy to use.
Typical Government inefficiency. They force you to use this method and then it doesn't work. I'd rather go back to the traditional login methods. After going through ID verification steps l couldn't get into the IRS website anymore because of stupid error codes. Technology sucks.
Process was easy to follow and helpful and easy to understand.
It was easy to use all while keeping my information confidential and safe!
Sing up takes some steps, but once you do it, you will have an amazing experience. Highly recommend it.
It was good it was very good it was even better than I thought it would be
I hate overly complicated websites, if you only have a few passwords you don't have much of a virtual life, signing into most sites is a pain in the $#*!,government sites are worse, ID. Me makes doing this easy
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members