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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This is my first time using this ID.me. Signing up for unemployment. I hope everything went through correctly and I hear back from Unemployment that all went through.
I feel the system is very secure. The verification checks are needed and excellent. I also like the system is user friendly and easy to navigate around. For me and most people, these are very important features.
Utilizes servicemembers VA records as hostage to gain access to more personal information. Absolutely disgusting that the VA has resorted to this type of bullying.
Used the tool to set up access to my IRS account. Phone app required many retries, even after a "successful" selfie session, then the web app and/data processing to complete account set up required multiple retries and ultimately said it failed for no stated reason, but yet the account actually was set up and worked to give me access. One way or another, it is not trustworthy. Either it should have said the set up was successful, or the account should not have been set up because something was wrong (and hence the failure message).
So I was glad to finally get some help with getting me going. But other than that everything went smoothly.
I gave it in the previous survey. I explained enough during your survey. I'm done.
After taking the time to set up ID.me, I am easily able to access my Social Security records.
Straight forward modest & simple & plan,thanks to the patience of my receptionist
Good service provided timely.
The video call was quick and very professional.
Other than not having the camera on my phone lined up with my face properly, for the video selfie, this was a very easy process
Once I was able to set up my account everything was smooth sailing no problems at all simple andstructions followed to AT no problem
Quite poor. Very intrusive. Why do they ask for a SS number for this service?
It was Easy to use, accurate and secure to access my government accounts
Esque todavía no uso bien la cuenta para va lo que voy a nesesita para mi desempleo
My experience with ID.me was a great experience & would recommend it to anyone
Using I.D. Me is really quick. I use it to sign into IRS. Being that it has been some time of signing into IRS...I didn't have to worry about remembering my password.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members