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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I'm the spouse of veteran it's not easy for me to explain to him. What certificate I need to get the requirement. He had dementia but still his still I think he have first stage. Hopefully make it easy for dementia problem to access the ID me but anyway I got the form we need. Thank you very much for your service too.
Very efficient and easy to use. Gets users through the navagation process especially those of us who are mot familiar with the technology 🤔 Penney
Hours wasted trying to comply with submission of documents, which because some had a PO Box, and some had a street address, but no way to enter both, so as to truncate the circular logic of their "affirmation" process
Easy to use, very helpful if you want to login. No problem getting to my account and helpful tips.
I was able to follow the steps and prompts to verify my ID and take a photo with cell and upload it to open Social Security. Com.
I know our information is out there so I need to do what I can to protect myself. Signed up with this and it worked first time! Yay!
The experience is somewhat easy and I did it. It was successful and I was happy.
On the site I've used over twenty years, no notice what was coming in 2025 on new sites and what to expect, on the phone over two hours
Can not find any way to determine who is actually behind this company. A lot of very vague "word salad" type marketing language.
Estuvo bien aunque mi hija me ayudo porque Ella estudio en colegio y tiene más experiencia
ID.me was required for me to accomplish my task. It allowed me to connect to the website I needed to complete the task required to be successful.
Really good and easy to work and use... I will like that at least 80 % of aplicacion or forms we have to get done that can be done this faster
The representative was extremely patient of my fear of data security and knowledgeable of the process.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members