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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I love how easy it was to verify my ID, connect my accounts, and access my information. After struggling to get another service to verify my ID, I tried my ID.me account and it worked great, even with my recent name change.
Yes it was great I hope I will get my money now it's been two years
Super job. I had no problems with anything. They took care of everything I needed.
Never able to verify military experience. There is no option to upload supporting documents. You simply fill out some information to verify. Then, you're told it was unable to verify. Since when did ID.me become the determining factor in whether 25 yrs in the military counts as service. It was easier & less frustrating to get my VA disability approved.
The technology requirements and skill level required are not suitable for a disabled adult with outdated technology. There is no work around or live assistance available. I attempted to help my disabled adult brother living in another state but failed. He is attempting to have the dignity of self-reliance by creating access to online accounts, yet the experience with ID.me was discouraging and denigrating.
It was impossible to go through the self service setup, as they rejected the only phone number I've had for years. Fortunately, when I had to do the video meet with an agent, they were able to get everything set up. Unfortunately, this was after wasting an hour of my time.
Es una experiencia un poco rara puesto q no se esperaba que tuviera tanta informacion por enviar, pero se obtuvo un aprendizaje con cada paso en el llenado de los formularios.
Was expecting it be difficult, but somewhat easier than expected. I'm not that tech but prompts made experience simple.
Love love love this authenticator! It's hard remembering soo many passwords and in today's world you have to be creative with passwords to prevent malicious people from accessing your account on sites that may hold very sensitive personal information. Id.me is the best way to login to those accounts because only you should know the answers to the questions presented to access your account. I feel safe here!
Excellent experience. I will be referring to my family
It's a great way to access important information and organize your stuff in one place. It's simple and easy to access what you need.
I reside in Mexico. With your system I cannot receive calls only texts. Further, you do not accept a Skype paid for US telephohe number and finaloly I cannot change my current Skype number. The one listed *******282 is invalid and my new one is *******766.
I spent literally days wading through your sign up process unsucessfuly, Not until today with assissistance of your technician we finally were successful.this took over two hours.
Your system is just plain terrible. With the current system that ends the 31st of January 2025 it takes less than a minute to sign in and it is user friendly where yours is definitely not.
Mark D Ford *******
Segun mi experiencia vivida con la aplicacion
Fue un trabajo rapido y eficaz
I uploaded my driver's license twice, but ID.me continues to report my age incorrectly to Fleet Farm regarding an ammunition purchase, so the purchase fails. The requirement is that I be 21, and I'm actually 60 years old. If the Fleet Farm site did not require ID.me, then I could have purchased the product online, saving a 60 minute round-trip to the store.
I was not overly thrilled to have to sign up for this but it was necessary. It turns out they take security very seriously and I feel confident that my information is secure. I actually had a video conference with the agent at 2:00 in the morning on a Saturday. I can't believe that they have agents available at that hour but it worked for me. I have never used Zoom or any other conferencing software and even with the inexperience it still took just a few moments to get things going. I had to tweak a few settings in the Android operating system that I wasn't familiar with but it gave pretty simple instructions to follow to allow for permissions. Overall I am pleased with the service because it allowed me to access the Social Security Administration website as well as my local DES office. All's well that ends well.
Very Good experience, easy access, easy to open, very convenient
I was first introduced to ID.me during the pandemic and have used it in a couple of other instances for verification. It has been quick, in under a minute. My experience has been smooth with no delays nor glitches. Without ID.me, my last transaction could have taken days—every government entity should implement ID.me for efficiency and accuracy.
It was simple and easy nothing was hard to set up at all
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members