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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I was finally able to finish the set up but verification seemed to be a bit involved. This is possibly due to an abundance of caution, which is wise. Just allow time and be careful with instructions. Once it's done, it's very helpful!
Don't be in a hurry. Read the instructions carefully. Take your time. It does work great.
It was fast and easy and they keep your information safe and protected from anyone
Id.me seems to be a system built by amateurs. It will frustrate your efforts to accomplish anything you set out to do on their website and leave you feeling extremely uncomfortable about having shared sensitive information with a website that is so poorly built and managed. Stay away from Id.me at all costs and stick with hard copy filings!
My experience with ID me was excellent very professional, fast and easy in short time, am very happy and recommended to others for using. Thanks
Too long of a process. Approximately two step verification would have been enough but the additional video selfie intermission was closer to 15 minutes then 15 seconds
Needed last year's tax documents to finalize my tax return. They helped me access the IRS website to obtain it. All together took 5 minutes to confirm my identity and I was in.
Great experience loved it. Will use again. Definitely a good app. Glad they use this. Was easy. Like it much.
Terrible stop, none, never again will I try or fill out or trust this site again
Muy bien gracias y muy de acuerdo con la allida para proteger la Identidad
I will always trust using it. Doing the whole process is worth it.
ID.me handled my situation with such ease. L'd rather dreaded what I imagined the process would be having some reservations stemming from what I'm not quite sure, but in the end found it to be a breeze and not laborious at all. I was comforted in the steps they used for identifying oneself.
A graded. Assistant's introspect on point, fast on instruct, thus measures needed to be attained most fluently.
Don't use ID.me to log into IRS. Try another source as ID.me will have sensitive information of one on their system.
Worth the effort, carefulness is key, preparation is a must; but the process is streamlined. The key is being able to gather all the data required to satisfy the requirements - which the process tells you every step of the way.
Very convenient experience I would recommend everyone create an account an use this service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members