On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was kinda confusing at first but all in all it was fast and easy to get verified
Súper bien muy
buena fue la conversación con el agente que me atendió y muy amable
I highly recommend it. Fast, efficient, not complicated at all, friendly yet professional services. Definitely should be one of your first choices.
Great job and I would tell any of my family and friends to use this
Easy to navigate. Does a thorough job of verifying as far as I can tell.
Thanks to the help of the young man who attended me very professionally, the treatment was excellent. I was able to verify my account and submit my taxes for this year. I greatly appreciate the help provided.
Overall it was a good experience but it made me think at the end what they do with my data that they asked for.For example as I'm writing this review, they are asking for my first and last name in order for me to submit
My experience was great and I got all the the help I needed thank you for everything i.dme representative
Issue easily resolved. Faster and helpful. It solves my problem about ID PIN so I can fix my tax refund efile. Finally it got fixed after I enrolled in ID. ME.
This is the response that I pasted into all of their text boxes when I was asked for details or a response:
I always and CONSISTENTLY have issues with using ID.me due to the fact that it will not work. It will return me directly to the login page without actually allowing me to either create or update my ID.me credentials. I have had it interfere with my school's website, the FAFSA website, the Social Security page, and other government pages. I'm thoroughly unimpressed, and I don't know if it's my actual identity profile that has a problem, or if it's the entire damn page. Either way, something needs to give, and I honestly am at a point in my life where I'm tired of fighting with glitching code. But what else can I expect from a government-run website?
2 years ago I went through the verification process and have used ID Me for a while, I don't understand why I had to do it again. I hope this process doesn't have to be renewed every year.
Was good the person in the video call was very kindle
It was easy process when I was created my user there and
Although it took 45 minutes to get on the video call she was very friendly and made the process very calm and efficient.
Great. Short waiting period. Service was great.
Customer service was great. Wait time was not long. I was able to load documents easily.
Good until the end. Nothing else to say,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members