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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very calm and easy going and not at all a hard time or anything to understand.
Great experience, good customer service, fast and friendly service
My EHR changed to using ID.me as the multi-factor authenticator. I have not been able to get past the screen to verify my device. I have not been able to get help from Officeally or ID.me. OfficeAlly says providers have to reach out to ID.me. ID.me offers no resolution, just more frustration, their AI is not very intelligent. In the meantime, I can't send prescriptions. Their inefficiency hinders my ability to do my work.
The process to sign up for ID.me is now so much better. Put your crabby pants away and make up your mind to tackle creating an account. It is an important skill to learn how to get your information but get someone to help you if you just can't do it. There are many steps necessary to insure privacy. That is a good thing. Stop thinking you are a victim of some conspiracy and blaming the world that it's too hard to use today's technologies. This is one of the most important procedures you can do for yourself. Get ON IT!
It's good that it's hard too recommend or get you verify for important Irish papers or any party ID or anything that's safe and you never have to carry on beef or anything
Very difficult process for someone not computer savvy or does not have a smart
Phone or is just learning to use one
My experience with ID Me was very satisfying and with peace of mind. Try them you will be glad you did. Keeping your personal information privately locked away inside a lock that only you can unlock.
It is a great tool to verify your identity in a secure way, so you can do all your paperwork with peace of mind and it protects you from any impostor.
This is a very trustworthy aide to daily live. I recommend it to any one. I use it all the time it is efficient and easy to use.
It was kinda confusing at first but all in all it was fast and easy to get verified
Súper bien muy
buena fue la conversación con el agente que me atendió y muy amable
I highly recommend it. Fast, efficient, not complicated at all, friendly yet professional services. Definitely should be one of your first choices.
Great job and I would tell any of my family and friends to use this
Easy to navigate. Does a thorough job of verifying as far as I can tell.
Thanks to the help of the young man who attended me very professionally, the treatment was excellent. I was able to verify my account and submit my taxes for this year. I greatly appreciate the help provided.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members