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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Step by step very easy! I would recommend my friends and family to use ID.me!
Muy buena experiencia excelente trabajo bien en servicio y calidad ante todo lo recomendable para ayudarte en todo
ID Me is a simple to use identity verification site. I am very comfortable using it.
In one word wonderful and time consuming of I had to do it again I would not have anything negative to say love it
There is no help available except for emails that don't really address the problem you asked
La persona que me atendio fue muy amable. Ahora puedo hacer tantas cosas en linea, lo recomiendo mucho
Fast process, very secure,I like sharing my experience whit friends.
Hard to find support. Support tells you they will call you for live video but never do. Buggy software. 3 nights waisted of my time never getting IDed.
Like pulling teeth, add an impending federal mandate—(IRS-taxes due soon. And I have to wrestle with this company too?)
Thank you for nothing. Luckily to creators of the site got paid very well.
No stress at all! The agent was so respectful. It was faster than I expected.
I had a great experience the instructor was extremely helpful
Seguro y fácil. Muy agradecido con el servicio brindado
It was great and so easy for everything to happen so fast and easy so glade I was told about this
Let someone help you. Ok if you are an older adult get help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members