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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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First, I resent the fact that I did not have a choice but to use this overly cumbersome login protocol. Next, I resent the time it took and the needless complexity to set it up. Finally, it took several attempts, the first of which was a month earlier.
I am very certified because I have been in ID.me for almost 10 years. Please 1 am still expecting my (IP PIN NUMBER) though my new address. Thanks
Need to fix the problem that it is not working error message and process error with paystubs paperwork
Could not have been more simple, and still so secure
This sight is a good sight and also safe sight to submit documents
It was very informative, once I got started. It or me was very slow at first...but I managed it pretty well.
Was painless and they were very patient with me as we had technical difficulties. They had ensured I had no problem getting back in and all 3 agents had great attitudes not like I was a burden or they didn't want to be there. Thank you for the peace of mind.
Not pleasant.
I see no reason to keep typing and explain anything else because I have text it all on the questions asked.
After I submitted a request for help, an instruction was emailed to me and I followed the instruction and received some error messages that I described to them. Then the same instruction was emailed to me again. So frustrated, the virtual assistance probably couldn't understand my issue...
It safe and reliable to help protect your identity
Quickly got a text to upload photos through browser without apps or downloads took the photos and quick and browser opened would take a few more with ID.me again.
Very helpful and easy to use, my overall experience with the live representative was very good and simple she understood every aspect of her job and gave me a great experience in getting my id verified
Fast and easy way to access my tax documents. I Can view all the documents.
Trying to upload my id verification took me over 2 hours and still don't know why it didn't work. Had to use an alternative method to set up my account
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members