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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I thought I verified myself for my social security website I tried to log back into my ID me and it was giving me air I don't know what happened and no one tried to tell me what I did wrong how is it that everything went through the social security website but then when I log into the ID me through the IRS is giving me problems
As an English major, creative & critical writing, & 70 yo, I think it could be easier.
My husband always did our taxes and I just always signed my name. He passed away in April 2024 so I had to learn to do them. This being my first year, I contacted an accountant. She needed last years return and I had no hard copies or even access to the cite my husband used so I started crying. How am I going to do this? I depended SO much on my husband for everything. The accountant gave me this link to set up the ID.me account and I was able to get to all the information I needed and get it to her within the hour. She even thanked me for getting everything I needed so quickly.
Rarely are seemingly complicated account creation processes simple and easy, but this workflow and process was painless - I nailed it in the first try without a hitch!
It was a reasonable and pleasant experience. I did not have a long wait and my documents were uploaded the first time. The video call went well and every question was answered and very helpful.
Nearly impossible to get documents accepted after MANY attempts to get acceptable pictures. Was never contacted when told to wait hear from us and had no way to contact id.me.
Difficult setting up the account…finally got it done and documents uploaded only for the app not recognize my password…changed password multiple times with no success…now my personal info is out there in cyberspace with no way to access my account…I call BS on this company
No communication at all! There's no numbers or email to contact if there is a problem! I have many issues with using this system! It's a major setback for me. I shouldn't have to wait three weeks to get a reply back in the mail when I should be able to solve the issue over the phone immediately.
The only problem I recommend correcting is reducing the waiting time in lines.
Be patience. It took a while, but the referee was professional and respectful.
Excellence service, very professional, call service
It was a great experience life changing I believe this is a stepping stone for most my experience is great able too have cash coming too help my situation but most of blessed
Well it was difficult to get everything in order to get my identification verified but these guys help me walk through it and step by step and we completed the job at the end of the day yay us go team ID me rocks
Surprisingly quick easy to accomplish an new experience
I was reapplying for my benefits for unemployment, overall I had to reset my password and my email to provide my information so that I can start the process for my benefits.
ID me had trouble verifying me off of my ID and face scan so I had to get more documents to prove that I was me. I had to do a video call with a worker with said documents and show them on camera. Which I don't mind but the queue time was 25 minutes and I waited an hour and a half at my laptop. The call itself was quick
It was fast and easy! Would definitely recommend it to my military friends!
I would give this a 5 star but it took me so long to get an account fully set up. It's a good and trusted site. But anyone who has to get an account, do yourself a favor and do the video call and it will be so much easier!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members