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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Overall it was a good experience but it made me think at the end what they do with my data that they asked for.For example as I'm writing this review, they are asking for my first and last name in order for me to submit
My experience was great and I got all the the help I needed thank you for everything i.dme representative
Issue easily resolved. Faster and helpful. It solves my problem about ID PIN so I can fix my tax refund efile. Finally it got fixed after I enrolled in ID. ME.
This is the response that I pasted into all of their text boxes when I was asked for details or a response:
I always and CONSISTENTLY have issues with using ID.me due to the fact that it will not work. It will return me directly to the login page without actually allowing me to either create or update my ID.me credentials. I have had it interfere with my school's website, the FAFSA website, the Social Security page, and other government pages. I'm thoroughly unimpressed, and I don't know if it's my actual identity profile that has a problem, or if it's the entire damn page. Either way, something needs to give, and I honestly am at a point in my life where I'm tired of fighting with glitching code. But what else can I expect from a government-run website?
2 years ago I went through the verification process and have used ID Me for a while, I don't understand why I had to do it again. I hope this process doesn't have to be renewed every year.
Was good the person in the video call was very kindle
It was easy process when I was created my user there and
Although it took 45 minutes to get on the video call she was very friendly and made the process very calm and efficient.
Great. Short waiting period. Service was great.
Customer service was great. Wait time was not long. I was able to load documents easily.
Good until the end. Nothing else to say,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
It was quick and understandable, clear not a lot of misunderstanding
Redundant... Like I mentioned before I was unaware that I was going to have to use another service other than the IRS to file my taxes it's a very inconvenient process when you have to file your taxes and deal with the second or third party
The entire process seems very complicated and cumbersome at first with all the instructions and having to go to your email to verify that with a code and then your phone with a code and then take a selfie that makes you look cartoonish then the screen flashes all sort of colors but completing the process and getting the identity verified message is a sigh of relief. Ive had to do this twice and the first time was like living in hell so im glad the second ordeal went a lot smoother. Its understandable that its important to verify that someone is who they say they are but your software has to work well too or people will just give up and go a different route.
I was trying to get all my tax documents ready to proceed with following this year when I realized I could not find a copy of last year's tax return. Due to having to change to a new tax preparer, due to unfortunate health events that happened to my previous preparer, I was unsure if I would be able to get copies in time to file so I looked online to see how else I could get a copy. I saw that you could get them through ID.me and I had used this platform before to get a copy of a social security card. Log in is easy. Proving your identity is easy and makes you feel not just anyone can get your information. I got my returns and was able to print them out in under 10 minutes. It was a lifesaver knowing I wouldn't have to struggle and put off tax returns and so very simple to do.
Everything is going great,If you have not used it yet you should get it.
Make sure you have the right documents and that the information you provided is correct. Remember, they are doing this to protect you, so be patient.
Couldn't use my lap too to complete process because Id me didnt support phone number from my phone
Had to use cell phone.hard to read instructions on cell phone
Having a single ID.me account makes it much easier to access services on the IRS and Social Security websites. I no longer have to remember several usernames and passwords. The experience of registration for an ID.me account and the interaction with an ID.me agent via a video call was seamless and pleasant. I have encouraged my family members to use ID.me as well.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members