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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very comfortable accessing Website
Each section easily explained
Since I opened my account with ID me it has made it easier for me to log in to government agencies such as ssa, I didn't have to jump through hoops. I love it.
Very helpful,the ladies beyond with her job
Very professional make me feel good when I talk to her
Excellent, personal; performing above expectations. A terrific I.D. Company to work with to accomplish your specific objectives.
Buena entrevista,buen carisma y atenciĆ³n,sobre todo mucha comunicaciĆ³n a la hora de la entrevista,breve pero concisa.
Our agent was great regarding patience and assistance to get this process completed!
It is a safe Government Website. You will be able to upload or download any article, online services and benefits. If you like shopping, they have a website as well to purchase various items from men and women's clothing, shoes, and various other items as well. A very wonderful Website.
Was very easy and quick to use. They were patient on the video call and kind.
It sucks trying to find exactly what I need.
Id rather not have to deal with it.
It gave me a time to video call the agent. Instead I waited less then 7 minutes.
I did get all the information I did need. Thank you very much but I do need more help for my unemployment.
My strength is i don't tolerate on construction matter.
I like the idea of ID me, a secure way to access information
Nice it's was a great experience. It helped me a lot. Whit my i
It was great and mi looking fordward to our trip to sea World.Im very happy
The process was very thorough and made me feel like I was very secure and accessing into the Social Security direct file application with the application
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members