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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Alot to get through verification process but once made it to the video call the lady was nice and professional
Propper identification of people is so important on the internet. It is comforting that our federal government uses a detailed process to insure proper identification
Needed to update password and access SSA through ID.me. The process was easy to do and easy to follow instructions. Nice to have 1 access for multiple agencies!
Great service from the agent,very Professional.
Overall very happy with the service.
It was quick and stress free, there was no confusion
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The email and agent were very descriptive and helpful
My experience was beneficial and in a way not beneficial. Beneficial for the knowledge on having documents for my case more available on reach distance. Not beneficial because I was not able to get my verification correct until now because I am in person at a DOL office
I didn't even know this site existed until I got a letter in the mail from the IRS in November of 2024 stating that my information was used to set up an account with ID.me. It said if it was not me to call a number. I called said number and was told that I had to contact support through ID.me. I emailed support and they said they were going to review this and I didn't hear anything else from them. About a week later my employer called me saying that someone is trying to file unemployment under my name and wanted confirmation that I was no longer employed with them and that it was me. Of course I still work for the same employer, I have been working there for 9 years and no, it is not me trying to file. I immediately got with my bank and put my account on fraud alert and my credit on fraud alert. Fast forward to January 2025 when it's time to do my tax return. I cannot file with an IP Pin so to my accounts being on fraud alert. Where do I have to get this IP Pin from? Id.me. I cannot verify my identity with ID.me because, well, someone else has already used my identity to have an id.me account. I contacted support again since I never heard anything from them. Went back and forth with them about this unknown fraudulent account and I finally received an email today 2/7/25 saying my identity has been verified and I can now login. But guess what, I still cannot and NO ONE will confirm if the fraudulent account has been closed. I am freaking out and no one will help me
It was a Easy no struggle sufficient process to verify me
Super helpful and very self explanatory and common since
The video call it was a real good baby professional
I was able to obtain and ID using ID.me safely and securely. The process is easy. Follow the instructions.
Prompt fast and reliable service I wish I had knew about them sooner but now was a more perfect time than ever.
Just a little 10 min experience that helped me understand secure accounts and sign ins.
I tried Chime with April and after like 4 failed attempts to submit my taxes, I went to Direct Taxes, but this requires to use ID.me
They just need some document photos, but if they cannot identify you with a self-service portal/site you have to use their agents in a short video call (15 minutes of video call + 30 minutes of waiting)
The agent was a nice employee, she explained everything including if the documents I selected to present to her were in the right place.
Then you need to go and login again to ID.me and approve to give them all your data (which you already has submitted). You click in a button to approve and now you can go and do whatever service you wanted to use but you could not because the government needed your identify verified.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members