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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Time effective and worth my time. I needed to take care of ID. Me for enrollment and it wasn't hard. Took a few seconds to get myself prepared to do everything because I'm impatient.
We needed SSA tax documents and were locked out of our account. IDme was worth the effort and the agent helping us was so patient and willing to help us out
ID.me works great. You don't have to jump through hoops. I get so tired of sites that don't accept my password or need fourteen different ways to sign in before they believe its me! ID,me has none of that!
Professional detailed but friendly and got the task at hand done well.
It was quick and easy. No hassle. Great customer service.
Estoy muy satisfecho con ID.me, porque todo el proceso de mi verificación fue fácil y bueno. Y
Alegre(Contento) por que estaba nervioso,pensando que no podría hacerlo y la necesidad y responsabilidad que tengo como cabeza de familia me puso a dudar. Gracias muchas gracias.
Given these choices by the program, my selection of III was "accepted". When data input was completed and the review of input arrived, the Roman numeral 3 appeared as three small i's. Iii
A final question invovled a review of input, and if everything was correct. My situation-the answer is NO. After multiple loopings of answering NO, the overide was to accept use of the three small i's. Iii as my suffix-which is not correct. I am able to access ID.me, but with trepidation.
2-3-2025
First like to say been threw many website that claim to put you first but yet my experience always disappoint in the end.
Here I felt they where trying to make it simple but not to simple where security our being compromised but approach to make person experience smooth.
I will keep using your product for such items also recommend to other that might need help with sensitive items.
Thanks, J Walker
I am familiar with computers and without the printed brochure it was difficult to maneuver. I then downloaded and printed the step by step instructions and it was easier from there on
It was excellent and I enjoyed their conversation and time with helping me.
I was actually dreading the process. Then when I got started I was impressed. Everything was easy to understand, directions easy to follow, and I got it done quickly..
Normally, ID.me works easily. Today, it was one of the worst disasters ever. I spent from 10 - 4 trying to get in a get a new PIN. Still, I never received anything - no success whatsoever. Ended up driving downtown to sign tax return papers (I already paid what was due) in person and the elevator was broken. My accountant's office is located on the 7th floor. Ended up, my accountant had to come to my house and I had to drive through rush hour traffic to post office. Next thing you know we'll have to file in Bethlehem -
Keep doing what you are doing the perfect job and nice
This is my first time used but it is easy to use and easy to understand. If i need to use again then i am sure to use again
Thank you for protecting my identity from theft I also feel safe and also for save talking to somebody on 101 on video
Run around web site keeps you going in circle and never get thru to where your trying to go.
ID.me was actually really easy to use and it didn't take too much time to set up.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members