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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I am one that will not give my personal information to anyone over the phone requesting it. IDme made me feel very comfortable as the process was thoroughly explained from preparing documents needed, to the uploading of these documents to the video confirmation! My mind was totally at ease with this process and I didn't suffer the "what after" effects such as, did I get scammed, etc!
Very helpful for me and my family I signed up online and it only took a short amount of time and the virtual assistant was very nice and clear with the instructions to verifying my identity
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On the upload photo part it had a prompt to "take photo" but it would not let me do that. I had to open another screen take a photo, add it to my photos then go back to the ID.me screen and select it from my photos. I don't know if this was an Android issue or not since my co-worker was able to use the "take photo" from her Apple yet I was not with my Android phone.
Great to know something new bout getting documents and things to know and find
Fue muy buena en todo momento el entrevistador fue muy amable.
The ease of mind that overcame me during this cannot be explained by any means! I used to be on the phone for a minimum of 45 mins running circles between automated operators and person this felt more like 10 minutes in a day the response and fluidity of this feature more than exceeded my expectations! TY
The ID.me service is top-notch, providing quick and prompt verification. I am impressed by the efficiency of the processing time, which demonstrates ID.me's commitment to continuous improvement and investment in technology to enhance their services.
Its made me feel like i was in school, easy and understandable, step by step, to beginning to end was all done because of the assistant
The lady that did my verification at 11:30pm was awesome and nice and it was so great to be able to finish my verification up so late instead of just 9-5.
The app asked all of the important questions to identify a person.
Personally this caused me to be comfortable with the peocess.
If you have an Android phone that doesn't have height type photo capabilities the selfie part of the process will not work. Don't panic though. Just keep trying until the AI gives you new instructions on how to complete the ID process. Also, take photos of your ID documents and crop them for landscape viewing before you start. The AI does not take a photo but uploads them from your gallery on your phone. Cumbersome, but doable. Other than those two issues it went OK and I got my ID verified.
Making miracles happen. I couldn't get through to Social Security because I wasn't logged in the ID me. We kept saying I'll text you a new code so you can change your password so then I was able to go back in and finish the account would love to speak with someone about this face-to-face or phone to phone *******144
You better not let anyone else in my account I already had someone pretending to be me so that is why I started over so you better keep I my stuff safe
Alot to get through verification process but once made it to the video call the lady was nice and professional
Propper identification of people is so important on the internet. It is comforting that our federal government uses a detailed process to insure proper identification
Needed to update password and access SSA through ID.me. The process was easy to do and easy to follow instructions. Nice to have 1 access for multiple agencies!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members