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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The customer service agents are extremely excellent.
I was skeptical about using the ID.me at first, but once I got into it, it was very interesting
ID.me is illegally selling my personal information to third-party data brokers
Do not use unless you must! I all most had a nervous breakdown trying to jump through the hoops.
All was good until we opened the sight sent to me after interview was done! This sight always came on as IRS. If this is correct screen, please contact me by phone or Email! I am desperate to restore my SS benefits!
ID.me was super easy to use & walked me step by step through the identification process in just a few minutes. I was able to get the information I needed from the comfort of my home
The process of setting up and using ID.me was relatively easy. The process took about twenty minutes to set it up using my iPhone to upload photos of driver's license and a photo of myself. Also text messages moved the process along. Once setup was completed it was easy to use ID.me to access the IRS.gov to start my tax return. I'll be using it to access my state tax return also.
I'm 76 a not trained on computer type issues!
I found the ID me login in process extremely difficult and frustrating!
I haven't even tried using it yet!
I certainly hope it is more user friendly than my experience thus far!
I just hope I can get my taxes back soon. Soon so I can do things with my grandkids and my kids go enjoy life go on vacation
It was something very easy and fast I recommend 100 100%%
Had to try it 4 times hard to use people where helpfully would havent able to do it by myself
I am giving 1 star only because giving 0 stars is not an option. I went through ALL the hoops to setup my account in order to access the IRS website services. ID.me account setup was cumbersome, but not impossible. With all of the documents and information that was required, I felt secure about the process. Then, when I went back to the IRS's website to retrieve my sensitive tax information, the IRS gave me someone else's tax documents. I looked at the top of the page and noticed the logged in User is NOT ME. I click on the profile. It has my email (that I used to setup my ID.me account) and my phone number. But the name and address are not mine. The tax information I have access to on the IRS's website is not my tax information. If I can see someone else's information, who can see mine?
Tax services
It was not difficult to file my taxes for 2022 through your system however it was and still is because I can't do it. Get a copy of it for my records.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members