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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was an easy process to prove my identity and it has been very helpful
Easy to follow instruction
Nice manner helpful agent
It was somewhat easy but the process took a long time.
ID.me is a good idea and helps you get to the point of the same thing you can do.
EASY PEASY PROCESS. AGENT MADE ME FEEL AT EASE, AND MADE ME THANKFUL I TOOK THE TIME TO VERIFY EVEN AFTER 3HRS WORKING ON TAXES. SHE MADE IT WORTH MY TIME.
After you learn how to use ID.Me you need it to access your government site, for taxes, SS etc.
One problem if you share a e- mail with your wife ID. Me wouldn't sign her in that's a problem with with the IRS because they need a Ippin no.for her also. Help us please?
Fue muy buena mi experiencia con la página se las recomiendo al 100
I needed a pin to file taxes and was irritated thinking this was gonna take forever. But it was super super easy! The video call was short and the agent I spoke with was do friendly
It took me some time but once I understood what I had to do everything was easy.
I had issues with getting identification documents uploaded and accepted. An aide finally called me and got me set up.
Es fácil y seguro el proceso de la solicitud y que lo hice en mi propio idioma
I'm very happy to have this account set up with the I r s
Fast and easy the people were really helpful I trust them with my info I like the whole was to get it fast because it's tax and I kn how. The SSI office be like around that time
I had a live video call to verify a document for my id. It was extremely easy and there wasn't a long wait time which was nice. The call representative was helpful and nice.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members