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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Kept asking me for documents over and over with no luck
Very hard to verify, tried over 6 times, submitted my documents several times, and still would ask me again to submit documents every time I started to sign in, with no luck.
Cant register, system forgets saved passwords, email assistance is poor. I heartily do NOT recommend Id.me
It was a little time consuming because I didn't have photos of my I D in my files folder but once I took some new ones the process was easy
The set up is thorough and the process takes some time, but having your confidential information safe is worth it.
Easy process
Secured and trusted
With confidence I will definitely recommend this to friends and family
It was very helpful and respectful and very polite and professional
My experience with this was somewhat easy
Fast and understanding
It was good for i got to learn a lot it wasn't difficult at all
Nice time and i would do it again ok now summit it
Uploading my documents was a breeze! Connecting with a live agent seemed quick, I was able to be connected with ease! Obtaining the right document(s) was convenient.
No matter how many times I try or how many different codes it generates, I'm always being told they're invalid by the site. I'm trying to use them on and I use it in the allotted time. I don't know what the deal is with the thing but it doesn't work
Outstanding no hassle, no waiting and great services. If anyone needs anything dealing with any documents or anything from the IRS just simply get an ID.me account.
They give me an opportunity to cure my identity so it won't be stolen I love this program
Fast and easy to use. It used to be hard to get into gov website, but ID.me makes it easier and faster.
It was an easy process to prove my identity and it has been very helpful
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members