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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience was extremely awesome, the customer service was wonderful and I felt comfortable and also secured while doing so.
It helped me to learn this method of identity registration, I learned it well
Everything was great she helped with all I need inwas able to access my information as soon as we were done
After trying find answer on the Social Security website, I turned to id.me, got what I needed in a very short time. Such a relief!
The instructions were clear and easy to follow. I am sure the account will come in handy.
I came here to seek help to figure out what's going on with my taxes, I got a letter stating I filed for homestead, or individual tax credit. I have no clue what homestead is or how it works, but I don't recall filing for that. I'm just a single parent of two children and one on the way; living with my parents. The letter stated if I didn't resolve my issue (filing for homestead) within 30 days I will not be receiving a tax refund period. Which is highly upsetting considering I filed my taxes over a month ago and got accepted on chime Jan 17th. And it's now the middle of February and I give birth in March. & now I will not have any money to buy my new child anything.
ID.me es fácil de usar. Se las recomiendo es muy segura y tuve una experiencia agradable
It's good that y'all have great great great great great great
Segura, la 3 ves que la abras ya se te hace más fácil
I was able to access my personal info, online with an ease of mind. It was secure and easy. I even had to verify my ID by a video call from a representative. It was so fast.
The process was easy from start to finish. The directions were clear and simple to follow l.
Overall real great experience. Service was real good would recommend to other users.
My experience was great all the way through the process I was able to understand what I was doing and the agent I talked with was very helpful I highly recommend them
Mi experiencia fue muy segura y mucho más facil
Me ayudó a buscar un intérprete para entender
Excellent would recommend this to other people excellent
Satisfactory experience. I had to figure out myself how to allow camera access because the instructions given were not accurate.
Great experience and very professional so easy to access not hard at all will recommend it to associates anyone who needs similar situations
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members