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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The ID.me staff who attended to me was a thorough professional who was able to deliver to satisfaction. I will continue to use their services.
It was easy to verify my id.me and it was very quick. It only took 5 minutes
I couldn't get into my account because I lost access to my old email and phone number. But I emailed them and they helped me update all my info so that now I can access my account and everything is updated... I would recommend for sure.
The experience was not easy. I had to keep retaking pics of License. After confirmation I still was granted access and I wasn't provided ID Pin
This burdensome system doesn't retain login credentials over a span of time, and I've had to go through the time consuming, burdensome reset process three times. It's 2025! Either design the algorithm to work in a streamlined fashion or scrap it!
The process was very easy!
Just follow the instructions.
The process did not take very long.
Wonderful thank you so much for keeping me safe.this experience has really been helpful hopefully everyone has had the same experience.
After weeks of trying to set up ID.Me, I finally was able to set it up to use and have it work. Until the next time I tried to use it! Thanks' to ID.Me, I'm locked out of Medicare! Gave it 1 star because it won't let me give zero stars!
More than wonderful and beautiful and thank you so much for helping
Great didn't have to go through the hard part of work it just went with through all the stuff I needed it to
Easy and simple and easy to understand easy experience fast and efficient very kind of courtesy and very successful
I was obtaining an API key for USPTO. I was not looking forward to this painful and invasive process from ID.me.
Turns out my dad who's 81 years old could do it. Not that he did it, but it really was that simple. We were headed to dinner to meet up with our friends. I have this giant prostate, That is entirely another story but my point being I had to pee something fierce (Nothing new). I was able to get it done in a few minutes, Relieve myself and catch up with our friends. There was absolutely no issues with ID.me. It went fast enough that a 51-year-old guy with a giant prostate could do it in a few minutes
I would say that is a win
I hope somebody actually reads this
It was somewhat straightforward, but I still don't trust it completely.
So fast and easy and the people helping really help!
See title. Didn't work. Poor design/software. Hate it. Anger. Rage. Frustration. Wasted time, worry about completing time sensitive application that requires some ITS info
It's was very easy to navigate and quick would recommend to friends or family
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members